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Case Study: Harcum College
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    The IT staff wasn't burdened by SSO implementation or ongoing maintenance, allowing them to spend their time and resources on Harcum’s other systems to help students reach their full academic potential.

    Quick Facts

    • a2c Partner Since: 2012
    • Industry: Higher Education
    • Number of Users: Over 2,500
    • Type of Users: Students and Faculty
    • Number of Apps: 11

    The Customer

    Harcum College is a two-year, private residential college founded in 1915 in Bryn Mawr, PN. Approximately 1,600 students are enrolled in 20 majors in the liberal arts and professional studies, as well as Continuing Education and Professional Development courses. Harcum prides itself in being the college of possibilities, providing tangible possibilities for the individual success of every student.

    The Issue

    With the growing number of online resources available in academia, Harcum sought a way to centralize them while also providing a secure and convenient way for students and faculty to access them all. However, most Single Sign-On (SSO) providers require their customers to perform setup and maintenance of the systems on their own, a complicated function that Harcum did not want to spend valuable IT resources on when they could be helping students succeed.

    The authen2cate Solution

    authen2cate was able to provide Harcum with an enterprise-class full- service SSO solution. We designed a portal for all their internal and external applications as well as useful student and faculty links that do not require a login. Most importantly, authen2cate designed and implemented the new system without needing to distract IT personnel from their normal duties, and will continue to maintain the system in the future to keep it that way.

    The Results

    Harcum students and faculty alike are very happy that they can access academic resources with more ease and security. With only one password for users to remember after initial registration, Harcum’s IT personnel have seen a massive drop in password reset requests, which has reduced their total number of service requests by 52%. The college has seen great cost savings because their IT staff was not burdened by SSO implementation or ongoing maintenance, allowing them to use their time and resources on Harcum’s other systems to help students reach their full academic potential.